I received the wrong product

That's really annoying! Luckily, you can easily sort this out yourself via our returns portal. Below we explain exactly how it works.

Registering a return

Go to our returns page via the following link:
vespuccireturns.returnless.com

• Fill in the returns form completely.
• In the portal, select that you have received the wrong product.
• Say whether you would like to receive the correct product or a refund.

What happens next?

• We receive your return request and approve it manually on working days.
• Once it has been approved, you will receive an email. This email explains how to create a return label in the portal.
• Use this label to send the parcel back to us free of charge.

Important information about returning your order

• You don't need to put anything in the box. Thanks to the return label, we automatically know which request belongs to your parcel.
• So there is no need to include a note or a returns form.
• All the information about your preference (refund or correct product) is already in our system via the portal.

What happens once we have received the parcel?

• We usually process your return within 1 working day of receiving it.
• During busy periods (such as the peak season) this can take up to 2 working days.
• Have you chosen a refund? Then we will refund the amount as soon as we receive the return in good order.
• Have you chosen the correct product? Then we will send it as soon as your return has been processed. The delivery time is then the same as for a normal order.

---

Do you still have questions after reading this page? Then send us a message via Mail. A member of our team will try to reply within one working day.