Privacy Policy

Vespucci Nederland B.V. attaches great importance to the processing, confidentiality and security of your personal data. We do everything we can to offer you personal services that respect your privacy and personal choices.

The purpose of this privacy policy is to inform you in a clear, simple and complete way about how we process the personal data you give us, or that any of our points of sale may collect, when you are in contact with us (e.g. shop, customer service, www.vespuccinederland.nl, social networks, digital applications, events etc.), about any transfer to third parties, and about your rights and the options you have to control your information in order to protect your privacy, in accordance with current regulations.

During your shopping experience, the data controller is Vespucci Nederland B.V., within the meaning of the regulations that apply to personal data and specifically with regard to article 24 of regulation (EU) 2016/679 (hereinafter “GDPR”).

This statement describes, in turn:

• Who is Vespucci?
• What data does Vespucci collect from you?
• How does Vespucci collect or receive your data?
• What does Vespucci use your data for?
• How long can Vespucci keep your data?
• Who has access to your data?
• How does Vespucci protect and ensure the confidentiality of your data?
• How does Vespucci deal with customer preferences and individual rights?
• What additional protection measures are offered to residents of certain regions?
• Cash withdrawal
• Notice on cookie management.
• What is a cookie?
• Who sends the cookies on the Vespucci website?
• What is the purpose of the cookies used via the Vespucci website?
• Managing cookies stored on your device.

WHO is Vespucci?

Vespucci Nederland B.V. (head office) (hereinafter “Vespucci”), a private limited company under Dutch law with its head office at Prinsenweide 2F, 7317 BB in Apeldoorn, registered in the Dutch trade register under number 82499470, and all subsidiaries of Vespucci Nederland B.V. with which you share your information. The focus in the showrooms is on building a solid relationship with the customer in an atmosphere and ambience that does justice to this beautiful product, and on making the experience around riding a pleasant one. The informal atmosphere in the showroom is inviting and radiates the calm needed to think about the Vespa of the customer's choice. Vespucci is always looking for points to improve and develop, so that it can offer its customers an even better service.

WHAT data does Vespucci collect from you?

“Personal data” means all information that identifies you directly (such as your name) or indirectly (for example a unique customer number).

The personal data we collect depends on the point of contact you use to communicate with us, as well as the purpose of this interaction as described in this policy, and is also limited to the data that is relevant and appropriate for this interaction. Visitors to the website www.vespuccinederland.nl who view our products, information and offers can choose to do so without logging in, and the same applies to searches at the point of sale and browsing on social media. Unless you communicate with us via one of these points of contact, such as:

• by creating an account and logging in to it;
• by making a purchase on our website;
• by signing up for one of our programmes or services;
• by contacting us via the customer contact forms;
• by entering a comment in the free fields for online orders;

or otherwise, our collection of data is limited to the use of “cookies” (visitors) for website visitors, the circumstances of which are specifically defined by our cookie policy and in accordance with your preferences. For the sake of transparency and clarity, our cookie management policy is separate from this general policy. The cookie management policy can be accessed via this link.

Firstly, when customers or others sign up for programmes or services, we need to collect certain relevant information from you. The information we collect relates to a particular transaction, as well as to the context of our business relationship with you. For example, if you make purchases on www.vespuccinederland.nl or at our points of sale, we need to collect information to process your order (and, if necessary, to fulfil and send it), to track and invoice your order and to be able to respond to any questions/requests you may have after your purchase. We generally collect contact information, contact preferences and information from customers and others who sign up for our programmes and services, so that we can advise you about our products or services that you might find interesting. We may centralise this information about our customers so that it is available in one place, because this makes it easier for us to manage your relationship with us, as well as your choices and preferences. Finally, if you sign up for our newsletter, we collect your email address.

Depending on the data you pass on to us or share with us, personal data may consist of information relating to:

• Your identity and contact details: surname, first name, postal address, email address, telephone number;
• Your interests;
• A history of your purchases (in store or online, including your orders, tracking and invoices, amount and type of purchase) and your repairs;
• Your requests via our customer service or public relations departments;
• Events you take part in;
• Your date of birth, so that you can benefit from the birthday offers you qualify for under your programme;
• Your satisfaction and comments about our services and products;
• The information you specify about certain undesirable effects that you would like to report to us;

For your purchases, payments are made via a secure payment platform, supplemented with control methods, including encryption of contact details, so that the security of purchases can be guaranteed and fraud can be combated. Your bank details are therefore not accessible on our servers.

We ask you to ensure that your data is checked regularly for accuracy and updated where necessary, either by changing it directly on our sites, or by informing us in writing of any change using the information in the special section “Contact us”.

HOW does Vespucci collect or receive your data?

As part of our relationship, we may collect data via the following points of contact:

• Browsing experience on Vespuccinederland.nl;
• Contact with our advisers in Vespucci showrooms;
• Events;
• Contact with our customer service;
• Forms you fill in (in the showroom or online);
• Digital applications you interact with;
• Loyalty programmes you can benefit from;
• Third-party data providers with whom you share information;
• Satisfaction surveys you have answered;

We make sure we identify the personal data that is essential for the purpose for which it is collected by marking it with an asterisk ‘(*)’ on every personal data form. If you do not fill in these mandatory fields, we cannot respond to your requests and/or provide the services you want. The other information is optional and gives us the opportunity to get to know you better and to improve our communication and services to you. Although it is not mandatory, we recommend that you fill it in, so that you can get the most out of your personal experience during our communication with you.

During your purchasing process you can choose between logging in to your existing Vespucci account, creating a new account or paying as a guest (or so-called “guest checkout”). This last purchasing experience can be summarised as follows:

Paying for a purchase as a guest refers to the option for a Vespucci customer or potential customer to make a purchase in our online shop without logging in to an account. Your information is only collected for the processing of the purchase and delivery of the items, or for Vespucci's compliance with applicable legislation. With your explicit consent, the information may be used by Vespucci for analytical purposes. In addition, with your explicit consent, your information may also be used by Vespucci for communication via its preferred channel (for example: signing up for a newsletter). For more information about these purposes, see the section below, under “Analysis and personalisation purposes”.

WHAT does Vespucci use your data for?

We are obliged to use your data in accordance with the defined purpose of the nature of our relationship. Depending on the context in which your data is collected, it may therefore be used for one or more of the following purposes:

• Management of your orders;
• Management of personal content and Vespucci communication (digital or not);
• Management of your profile;
• Management of your loyalty programme;
• Management of your requests to Vespucci ;
• Management of events you are registered for/take part in;
• Management of our websites and our digital applications;
• Management and improvement of our products and services, image and reputation;
• Transaction management (online payment security, fraud prevention, incidents related to payments and debts);
• Analysis and personalisation purposes: with your explicit consent (where required), we use your personal data to send you personalised communication (newsletters, offers, invitations and surveys) and to analyse your preferences and habits, so that we can respond to your needs on the basis of your customer profile. We can make sure you benefit from our personalised communication via emails, letters, text messages or phone calls in accordance with the communication preferences you have given us and your customer profile (where this is permitted). We make sure there is a legal basis for the processing of your data, based on the relevant purposes which, depending on the context in which they are collected, can be:
• Your explicit consent: for example for the management of personal commercial offers, the management of your browsing activities via cookies on the basis of the terms of our cookie policy, or the establishment of your customer profile in applicable cases;
• The implementation of a contract, for example for your access to your customer account, the processing and follow-up of your orders;
• A legal obligation, when processing is required by law, for example, keeping purchase invoices to prevent fraud;
• Our legitimate interests: for example for improving our products and services, defending ourselves or securing our resources.

HOW LONG can Vespucci keep your data?

We only keep your personal data for as long as it is necessary for the intended purpose. In general, your personal data is stored in our database as shown in the table below:

• Data subject: Regular customers;
• Duration: 10 years from the date of the first purchase; 5 years for business development;
• Specifically: An initial period of 5 years if your status is “active”. A second period of 5 years if your status becomes “inactive”. If the status is still “inactive” after the second period of 5 years, your customer profile is deleted. The status becomes “active” if you communicate with Vespucci, such as through a purchase or by updating your profile;
• Data subject: Potential customer;
• Duration: 3 years from the date of data collection;
• Specifically: This period is extended with every interaction with Vespucci (for example taking part in an event) or if you give consent for further interaction after this period;
• Data subject: “Guest” customer (i.e. has no customer profile at either of the two Vespucci showrooms);
• Duration: For the duration of the transaction until the order is delivered;
• Specifically: Intermediate archive of up to 5 years from the end of the commercial relationship;
• Data subject: Customer service (i.e.: phone calls for help, complaints or information);
• Duration: For the duration of the request or by default up to 30 days;
• Specifically: Intermediate archive of up to 5 years from the end of the request;

If we no longer need your personal data, it is deleted from our systems and our registers or made anonymous so that it can no longer be identified, with the exception of retention for archiving purposes, claims and legal proceedings, and to comply with our legal and/or regulatory obligations and/or to respond to requests from authorities that are entitled to make such requests.

WHO has access to your data?

Your data is intended for the Vespucci services that fall under your request. We make sure that only people with the proper authority have access to your personal data if it is needed for the purposes mentioned above.

We do not pass on your data to third parties for commercial purposes.

Where necessary, and where possible in a form that cannot lead to direct identification, we are only obliged to communicate your information to:

• Our trusted third-party suppliers, who act as subcontractors on the basis of our instructions and only on our behalf.
  For example, we entrust certain services to third parties who are responsible for delivering a product to you, such as payment service providers and transaction security against fraud, third parties who help us with the delivery of products, third parties who provide services such as IT, digital communication and public relations, third parties who help us with customer service, and third parties who help us with quality surveys of our products, programmes or services.
• Third parties who want more information about your preferences in consumer trends for our programmes and services, for the improvement of visibility, accessibility and performance.
• Our trusted third-party partners who help us manage your orders. In particular, we entrust certain services to third parties who are responsible for delivering a product to you, payment service providers and suppliers who ensure the security of anti-fraud transactions.
  Please note that these partners may act as data controller, and in this case also have their own privacy policy.
• Third parties who want to know more about your interests, so that they can build a similar audience and target potential customers who are similar to your profile. In the context of this specific processing, we are not the data controller for the search for potential customers and you will not be used as a potential customer. Your data is only used for compiling profiles that resemble yours.
• Third parties in the event of a change of control or of status or company name, for legal reasons, or with your prior consent.
  You can also choose to share your personal data with our partners, advertisers and subsidiaries via a link to and from their websites. Please note that these websites have their own privacy policy.

We may also offer you the option to use your data linked to social media. Please note that in that case you share your profile information with us. The personal data shared depends on the configuration of the social network. Please note that these social networks have their own privacy policy.

HOW does Vespucci protect  and ensure the confidentiality of your data?

We take all necessary precautions to guarantee the confidentiality and security of your data and to prevent its distortion, damage and/or destruction, or access to it by unauthorised third parties.

We ask our partners and the companies belonging to the group to ensure a level of protection for your personal data that is comparable to ours. The security measures in place are evaluated and adjusted on the basis of new threats and challenges, as well as new legal requirements in the countries where we operate.

HOW does Vespucci deal with customer preferences and individual rights?

In accordance with applicable legislation and requirements, Vespucci Nederland B.V. and the companies belonging to its group have implemented measures to guarantee the rights of individuals with regard to the personal data that we (or our third parties) hold about them. This applies, for example, to the right to know what data we hold about you or to obtain a copy of it, as well as limited rights to amend your data, to request deletion of your data or to object to its processing. We advise everyone who has provided data to us to keep it up to date (for example, if you change email address, address or telephone number), so that we can make sure we have your correct information in our files. We also advise customers to update their preferences with us, for example with regard to products and contact frequency, so that we can adapt our services to your expectations and needs. Finally, we offer individuals the right to withdraw their consent to our programmes and offers at any time. To do this, or to exercise any of the other rights, use our contact options in the “Contact us” section below. If you want access to your data, we ask for authentication, so that we can be sure that we do not provide personal data to someone who has no permission to receive it.

WHAT additional protection measures are offered to residents of certain regions?

Vespucci has put the data protection and security practices of this privacy policy into use for all the individuals concerned. In addition, we take into account the data protection and security measures that are required at local and regional level. This includes, for example, the requirements for residents of the European Union/the European Economic Area under the EU General Data Protection Regulation (GDPR) 2016/679.

The GDPR gives you the following specific rights:

• Right to information: you have the right to obtain clear, transparent and understandable information about how we use your personal data and what your rights are. You will find all this information in this policy;
• Right of access: you have the right of access to the personal data that Vespucci holds about you;
• Right to rectification: you have the right to have your personal data rectified if it is incorrect or out of date and/or to have it completed if it is incomplete;
• Right to erasure/to be forgotten: you have the right to have your data erased or deleted. However, this right may be limited for legal reasons or because of our legitimate interests in keeping your personal data;
• Right to object: you can ask at any time to no longer receive our communication about our offers, news and events. You can use the hypertext link specifically for this, which is included in every email or communication you receive from us. You can ask for non-personal communication about our products and services;
• Right to withdraw consent at any time for data processing based on consent: you can withdraw your consent to our processing of your data if this processing is based on consent;
• Right to data portability: you have the right to move, copy or transfer data from our database to another. This right only applies to the data you have provided, and as long as the processing is based on a contract or your consent and is carried out by an automated process;

You, or one of your legally appointed representatives, also have the right to formulate specific or general guidelines for the retention, deletion or communication of your data after death and for the application of the law for a digital republic.

Contact us

You can contact us via the method below if you want to exercise any of these rights or if you have questions or complaints about the processing of your personal data. Vespucci Nederland B.V.

By email:  info@vespuccinederland.nl
Via online form: www.vespuccinederland.nl/contact
By post: Vespucci Nederland B.V.
Prinsenweide 2F
7317 BB Apeldoorn
Netherlands

If you want your request to be dealt with as quickly as possible, we recommend using the email address.

NOTICE ON COOKIE MANAGEMENT

This notice about cookies applies when you visit the website available at Vespuccinederland.com and Vespuccinederland.nl (hereinafter “Website(s)”), owned by Vespucci Nederland (hereinafter “Vespucci”).

The purpose of this cookie policy is to inform you about the source and use of browsing information collected during your visit to the Website and the tools offered to you to make your choices about cookies known.

WHAT IS A COOKIE?

Depending on your choices, a text file may be placed on your device (computer, smartphone, tablet) when you visit the Website. This is done by your internet browser.

This text file is a cookie. During the validity or registration period, it allows the sender to identify your device on future visits.

Some cookies are essential for using the Website, while other cookies optimise and personalise the content displayed.

WHO SENDS THE COOKIES ON OUR WEBSITE?

Cookies that may be stored on your device when you visit the Website come from Vespucci and/or third parties. Only the issuer of the cookie is likely to read or change the information in these cookies.
Cookies sent by Vespucci are mainly related to the use of the Website.
The other cookies are from third parties, sent by our partners or advertising agencies, via advertising displayed on our Website.
Vespucci does everything it can to ensure that third-party cookies are issued and used in accordance with the applicable regulations.

WHAT IS THE PURPOSE OF THE COOKIES USED VIA THE WEBSITE?

Various cookies may, depending on your choices, be installed on your device for purposes explained below. We inform you about the purposes of the third-party cookies that we are aware of, as well as the ways in which you can make choices about these cookies. We do this for the sake of transparency and in as much depth as possible. All cookies may be matched with your customer data to make your experience as personal as possible, to limit commercial interaction, to ensure that your loyalty benefits work properly, to improve our services and to guarantee your satisfaction.

Essential cookies for Website use
“Essential cookies” are necessary for browsing the Website and allow you to use the main functions of the Website.

For example, these cookies are mainly intended for:

• storing your choices or your wish not to opt in to tracker cookies;
• service verification;
• storing the contents of a shopping basket;
• adapting the interface.

Deleting them may make it difficult to view the Website or may make it impossible to place an order. These cookies may be installed on your device by Vespucci or its service providers.

These cookies enable or facilitate digital communication and/or may be strictly necessary for providing an online communication service at your express request. They therefore do not require your prior consent. Storing or reading such cookies is necessary for providing services and is based on Vespucci's legitimate interest in carrying out such processing for the proper use of the Website.

Personalisation cookies
Personalisation cookies allow us to personalise and improve your user experience, for example by making your searches easier and optimising your shopping experience. They also allow us to adapt the appearance of the Website on your visits to the screen of your device.

These cookies are placed by Vespucci and/or our service providers. The issuing and use of cookies by third parties on our Website may also fall under the privacy protection policy of these third parties. These cookies are stored or read, depending on your prior consent. If you refuse these cookies, you cannot use the functions described in this paragraph.

Analytical cookies
Analytical cookies make it possible to gauge the audience for different content on the Website, to compile visitor statistics and volumes, and thus to evaluate and improve the ergonomics of our services. These cookies include the cookies used for creating similar profiles that are selected on the basis of your information.

These cookies are placed by Vespucci and/or our service providers. The issuing and use of cookies by third parties on our Website may also fall under the privacy protection policy of these third parties.

The information communicated to technical service providers is sent in the form of aggregated statistics and traffic volume, excluding any personal information. These statistics are matched with the traffic statistics of other websites, as well as your customer data.
These cookies are stored or read, depending on your prior consent. Refusing the implementation or deleting of such cookies does not affect your use of the Website, but may mean that the services we offer are not of the quality that we would so like to offer our visitors.

Sharing cookies (social links)
Our Website may offer third-party computer applications that allow you to share Website content with others, or to share your visit to or opinion of the Website with these other people. This applies in particular to the “Share” and “Like” buttons of social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network that provides such application buttons is likely to identify you via this button if you use it, and even if you have not used this button but are logged in to the social network at the time you use the Website (open session while browsing). With the share buttons, you can link the content you have viewed to your user account.

We have no control over the process that social networks use for collecting information about your browsing activities on the Website and with regard to the personal data they hold about you. We ask you to consult the privacy protection policy of these social networks.

Advertising cookies
Advertising cookies are not essential for browsing, but make sure you see more relevant advertising, tailored to your interests on the Website, as well as on other websites you may visit. As a result, advertising cookies make it possible, for example, to display advertising, to limit the display (not showing the same advertising to a user over and over), to combat click fraud, to invoice the display service, to measure which advertising is found more interesting in order to understand the audience better, etc.

Personalisation of advertising content can also be achieved through the use of our partners' technology, to link the browsing information from your device on the Website to the data you have given us when you registered. Storing or reading such cookies depends on your prior consent. Refusing these advertising cookies has no impact on your use of the Website and will not prevent advertising from being displayed on the Website. However, we cannot offer you advertising that takes your interests into account.

How long are cookies kept?
Cookies stored on your device have a maximum lifespan of thirteen (13) months. At the end of this period, the personal data collected with these cookies is deleted.

MANAGING COOKIES STORED ON YOUR DEVICE

Cookies stored on your device are the result of the settings you chose during your visit, which can be changed at any time, on the basis of the terms of this cookie policy.

You can manage the implementation of cookies in various ways, as described below. If your device is used by more than one person and more than one browser is used, we cannot guarantee that the services and advertisements sent to your device are suitable for your personal use, rather than for that of another user of your device.

If you choose to share your device and browser cookie settings with others, you are personally responsible for this.

You can express your choices using:

The cookie manager
You can decide whether cookies are stored on your device using the cookie settings tool by clicking here in the cookie banner or in the footer of the Website. Cookies are managed for cookie purposes.

Your browser settings
You can also configure your browser to accept and keep cookies on your device or to refuse them.
Every browser has different settings. These are usually described in the help menu of your browser. We therefore advise you to read this menu. In it you can see how to change your cookie preferences.

For Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari: https://support.apple.com/en-euro/guide/safari/sfri11471/mac

For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Please note: any choices in your browser settings for accepting or refusing cookies will most likely change your experience of browsing the internet and your access to the Website, as well as certain services that require the use of the same cookies.