Returns & exchanges

Returns policy

Not happy with your product, or is it faulty? No problem, we will make sure everything is sorted out properly. At Vespucci, we try to make the returns process as easy as possible.

Returns conditions:

• You have 30 days to register your return.

• You can exchange for a different size within 30 days of receiving your order.

• The product must be in its original condition, including the packaging.

• If the packaging is missing or damaged, we may charge extra costs for this.

• The product must not have been used or fitted.

• The shipping costs for returns are at your own expense, unless you choose to exchange for a different size (for all products with sizes, such as helmets, clothing, gloves and boots). In that case, shipping is free.

• The amount will be refunded within approximately 10 working days of us receiving the return.

• Would you like to exchange a product? Let us know via the returns form.

• If you return an intercom (communication system), it must be fully reset to factory settings. If this has not been done, we will charge €15. Please also make sure that all mounting materials are unused. If this is not the case, an extra charge of €23.95 will apply.

• Please note: We are not liable for returned parcels if you choose uninsured shipping.

RETURNING IN 3 STEPS

1. Register your return: Use our returns portal. Enter your order number and email address to register your return.

2. Pack the product carefully: Pack the product well, preferably in the original packaging, to prevent damage during transport.

3. Send your return: Drop your parcel off at a service point and use the shipping label you receive after registering the return. You pay the shipping costs via our returns portal, unless you choose to exchange for a different size, in which case shipping is free.

Additional information:

• Returns that have not been registered via the returns portal will be charged €10 administration costs.

• Missing or damaged packaging may result in extra costs.

• Would you like to exchange a product, or did you receive the wrong item? Let us know via the returns form.

• Do you still have questions? Feel free to contact us!

• Exchanging in our shop is also possible. You do not need to register your return for this.

• Please note: We sometimes run promotions when you buy two products. If you decide to return one of these products, the promotion no longer applies and the full price of the remaining product will be charged.

📦 Go to the returns portal