Shipping & Delivery

Please note: Does your order have the status “on hold”? Then the product is currently out of stock and your order is a backorder. Read on to find out what this means and when you can expect your order.

Shipping options within the Netherlands

• Trunkrs: Ordered before 11:00 on a working day = delivered the same evening.
• Ordered at the weekend = delivered on Monday evening.
• We do not ship or deliver on public holidays.
• Track & trace: Sent as soon as Trunkrs scans the parcel (usually between 15:00 and 16:00).

Shipping with DPD

• Delivery to a DPD pickup point takes 3 to 7 working days on average.
• Outside the Netherlands we ship exclusively with DPD.
• Keep an eye on the track & trace for the latest updates.
• DPD automatically selects the pickup point closest to your address.

Stock status and waiting time

• Is your order “on hold”? Then the product is not in stock at the moment. This means you have placed a backorder.
• We usually expect to have these products back in stock within 1 to 2 weeks. During the peak season this can sometimes take a little longer.
• Important: You will automatically receive an email with track & trace as soon as your order has been shipped. Until then, you don't need to do anything.
• We do our very best to ship your order as quickly as possible once the stock has been replenished.

Shipping costs

• Orders over €75 are shipped free of charge within the Netherlands and Belgium.

Order status

• When your order has the status “completed”, this means your parcel has been packed and is ready for dispatch.
• From this point on, we can no longer cancel the order.

---

Frequently asked questions about delivery

I haven't received a track & trace, what now?

You will usually receive the track & trace between 15:00 and 16:00 on the day of delivery. Also check your junk email/spam folder.

My order is "on hold", what does that mean?

The product is currently out of stock. You have placed a backorder. We usually expect to be able to deliver this within 1 to 2 weeks.

My order is "on hold", do I need to do anything?

No, that's not necessary. As soon as the product arrives with us, you will automatically receive a shipping confirmation with track & trace. You don't need to send a separate message for this.

I want to cancel my order, is that still possible?

As long as your order doesn't have the status "completed" yet, it is. Please contact us via WhatsApp with your order number. Once it is "completed", cancelling is no longer possible.

I ordered at the weekend, when will it be delivered?

Orders shipped via Trunkrs are delivered on Monday evening. DPD deliveries take 3–7 working days on average.

My parcel is marked as delivered, but I haven't received anything. What now?

First ask your neighbours or the people you live with. Still nothing? Then fill in the report form at:

vespuccinederland.nl/pakket-staat-op-bezorgd-maar-niets-ontvangen

Do you also deliver outside the Netherlands?

Yes! We ship with DPD to Belgium and most EU countries. The average delivery time is 5–10 working days.

Can I still change my delivery address?

This is only possible as long as your order hasn't been completed yet. Send us a WhatsApp message straight away with your order number.

What happens if I'm not at home when the parcel is delivered?

Trunkrs will try again or deliver to your neighbours. DPD often delivers to a local pickup point.