Privacy Policy

Vespucci Nederland B.V. attaches great importance to de processing, confidentiality en security of your personal data. We make every effort to provide you with personalized services while respecting your privacy en personal choices.

The purpose of this privacy policy is to inform you in a clear, simple en complete way about de processing carried out of de personal data you provide to us, or that each of our outlets may collect, in contact you have with us (e.g. store, customer service, www.vespuccinederland.nl, social networks, digital applications, events etc.), in de possible transfer to third parties, as well as your rights en de options you have for control over your information to protect your privacy, following de current regulations.

During your shopping experience, de is data administrator Vespucci Nederland B.V., within de meaning of de regulations applicable to personal data en specifically regarding article of 24 of de regulations (EU) 2016/679 (hereinafter "AVG").

This statement successively describes:

• Who is Vespucci?
• What data does Vespucci collect from you?
• How does Vespucci collect or receive your data?
• What does Vespucci use your data for?
• How long can Vespucci keep your data?
• Who gets access to your data?
• How does en ensure Vespucci de confidentiality of your data?
• How does Vespucci handle customer preferences en individual rights?
• What additional protection measures are offered to residents of certain regions?
• Cash withdrawals
• Notification about cookie management.
• What is a cookie?
• Who sends de cookies from de website of Vespucci?
• What is the purpose of de cookies used through de website of Vespucci?
• Manage cookies stored on your device.

WHO is Vespucci?

Vespucci Nederland B.V. (head office) (hereafter "Vespucci"), a limited liability company under de Dutch law with its head office at Prinsenweide 2F, 7317 BB in Apeldoorn registered in the Dutch trade en companies register under number 82499470 en all subsidiaries of Vespucci Nederland B.V. with which you share your information. De focus in de showrooms is aimed at building a solid relationship with de customer in an atmosphere en ambiance that does justice to this beautiful product en is aimed at making de experience around de riding experience enjoyable. De informal atmosphere in de showroom is inviting en exudes tranquillity which is necessary to think about de Vespa of choice of de customer. en Vespucci is always looking for points of improvement to offer her customers an even better service.

WHAT data does Vespucci collect from you?

"Personal data" means any information that directly (such as your name) or indirectly (for example, a unique customer number) identifies you.

De personal information we collect depends on the point of contact you use to interact with us, as well as the purpose of this interaction as described in this policy, en are also limited to de data that is relevant en applicable to this interaction. Visitors to de website www.vespuccinederland.nl who view our products, information en offers may choose to do so without logging in en the same applies to searches at the point of sale en browsing on social media. Unless you communicate with us through one of these touch points, such as:

• by creating an account en connecting to it;
• by making a purchase on our website;
• By enrolling in one of our programs or services;
• by contacting us at de customer contact forms;
• by entering a comment in de free fields on online orders;

or else our data collection is limited to the use of "cookies" (visitors) for website visitors whose de circumstances are specifically defined by our cookie policy en following your preferences. For transparency en clarity, our cookie management policy is separate from this general policy. The cookie management policy can be accessed via this link.

First, when customers or others sign up for programs or services, we need to collect certain relevant information from you. De information we collect is related to a particular transaction, as well as in de context of our business relationship with you. For example, if you make purchases at www.vespuccinederland.nl or at our retail outlets, we need to collect information to process your order (en, if necessary, to execute en send it to you), for the purpose of tracking en invoicing your order en in order to respond to any questions/queries you may have after your purchase. We generally collect contact information, contact preferences en information from customers en others who sign up for our programs en services so that we can provide advice to you about our products or services that you might find interesting. We may centralize this information about our customers so that it is in one place, as this makes it easier for us to manage your relationship with us, as well as your choices en preferences. Finally, when you sign up for our newsletter, we collect your e-mail address.

Depending on de data you transmit to us or share with us, personal data may include information related to:

• Your identity en contact information: last name, first name, mailing address, e-mail address, phone number;
• Your interests;
• A history of your purchases (in de store or online, including your orders, tracking en invoices, amount en type of purchase) en your repairs;
• Your requests through our customer service or public relations services;
• Events you participate in;
• Your date of birth to take advantage of de birthday offers you qualify for based on your program;
• Your satisfaction en comments about our services en products;
• De information that you specify regarding certain adverse effects that you would like to report to us;

For your purchases, payments are made through a secure payment platform complemented by verification methods, including encryption of contact information, to ensure de security of purchases en fight fraud. Your bank details are therefore not accessible on our servers.

We ask you to ensure that your information is regularly checked for accuracy en updated if necessary, either by updating it directly on our sites or by informing us in writing of any update using de information in the special "Contact Us" section.

HOW does Vespucci collect or receive your data?

As part of our relationships, we may collect data through de following contact points:

• Browse experience on Vespuccinederland.nl;
• Contact with our advisors in Vespucci showrooms;
• Events;
• Contacting our customer service department;
• Forms you fill out (in de showroom or online);
• Digital applications you communicate with;
• Loyalty programs you can take advantage of;
• Third-party data providers you share information with;
• Satisfaction surveys you have answered;

We ensure that we identify de personal information essential to the purpose for which it is collected by indicating it with an asterisk '(*)' on each personal information form. If you do not complete these required fields, we will not be able to respond to your requests en/or de provide desired services to you. De other information is optional en allows us de to get to know you better en improve our communications en services to you. Although it is not required, we encourage you to fill it out so you can get the most out of your personal experience as we communicate with you.

During your purchase process, you can choose between logging into your existing Vespucci account, creating a new account or paying as a guest (or so-called "checkout as a guest"). The latter purchase experience can be summarized as follows:

Payment for a purchase as a guest refers to de ability for a Vespucci customer or potential customer to make a purchase from our online store without logging into an account. Your information is collected only for the purpose of de processing de purchase en delivery of de items or for Vespucci's compliance with applicable laws. De information may be used for analytical purposes by Vespucci based on your explicit consent. In addition, based on your explicit consent, your information may also be used by Vespucci for communication through its channel of preference (for example: newsletter subscription). For more information about these purposes, please go to the section below, under the "Analytical en personalization purposes" section.

WHAT does Vespucci use your data for?

We are obliged to use your data following the defined purpose of de nature of our relationship. Therefore, depending on de context in which your data are collected, they may be used for one or more of de the following purposes:

• Managing your orders;
• Management of personal content en Vespucci communications (digital or not);
• Managing your profile;
• Managing your loyalty program;
• Manage your applications with Vespucci ;
• Managing events you are registered/participating in;
• Managing our websites en our digital applications;
• Manage en improving our products en services, image en reputation;
• Transaction management (security online payments, fraud prevention, incidents related to payments en debts);
• Analysis- en personalization purposes: with your explicit consent (if required), we use your personal data to send you personalized communications (newsletters, offers, invitations en surveys) en analyze your preferences en habits so that we can respond to your needs based on your customer profile. We may ensure that you benefit from our personalized communications via emails, letters, text messages or phone calls following de communication preferences you have indicated to us en your customer profile (if permitted). We ensure that there is a legal basis for de processing your data, based on de concerning purposes that may be, depending on de context in which they are collected:
• Your explicit consent: for example, to manage personalized commercial offers, manage your browsing activities via cookies based on de terms of our cookie policy or establish your customer profile in applicable cases;
• De implementation of a contract, for example, for your access to your customer account, de processing en following up your orders;
• A legal obligation, when processing is required by de law, for example, retention of purchase invoices to prevent fraud;
• Our legitimate interests: for example, to improve our products en services, defend ourselves or secure our resources.

HOW long can Vespucci keep your data?

We store your personal data only for as long as it is necessary for its intended purpose. In general, your personal information is stored in our database as shown in de below:

• Data subject: Regular customers;
• Duration: 10 years from de date of de first purchase; 5 years for business development;
• Specific: An initial period of 5 years if your status is "active." A second 5-year period if your status becomes "inactive." If de status is still "inactive" after de second 5-year period, your customer profile will be deleted. De status becomes "active" when you communicate with Vespucci, such as through a purchase or updating your profile;
• Data subject: potential customer;
• Duration: 3 years from de date of data collection;
• Specifically: This period is extended each time you interact with Vespucci (for example, participate in an event) or if you consent to further interaction after this period;
• Data subject: Customer "Guest" (i.e. does not have a customer profile at any of de two Vespucci showrooms);
• Duration: For de duration from de transaction to de delivery of de order;
• Specifics: Intermediate archive of up to 5 years from the end of de commercial relationship;
• Data subject: customer service (i.e.: calls for help, complaints or information);
• Duration: For de duration of de application or standard maximum 30 days;
• Specifics: Intermediate archive of up to 5 years from the end of de application;

If we no longer need your personal information, it will be deleted from our systems en our records or anonymized so that it can no longer be identified, with the exception of retention for archival purposes, claims en litigation, en to comply with our legal en/or regulatory obligations en/or to respond to requests from agencies that may make such requests.

WHO gets access to your data?

Your data is for de services of Vespucci that are covered by your request. We ensure that only persons with de proper authority are granted access to your personal data as needed for de the above purposes.

We do not disclose your information to third parties for commercial purposes.

We are only required, if necessary en if possible in a form that cannot lead to direct identification, to communicate your information to:

• Our trusted third-party vendors, who act as subcontractors based on our instructions en only on our behalf.
  For example, we entrust certain services to third parties responsible for de delivery of a product to you, such as payment service providers en transaction security against fraud, third-party vendors who assist us with delivery of products, third-party vendors who provide services such as IT, digital communications en public relations, third-party vendors who assist us with customer service, third-party vendors who assist us with quality surveys of our products, programs or services.
• Third parties, who want more information about your preferences in consumption trends for our programs en services, for de improving visibility, accessibility en performance.
• Our trusted third-party partners who help us manage your orders. In particular, we entrust certain services to third parties who are responsible for delivering a product to you, payment service providers en to vendors who provide de security for anti-fraud transactions.
  Please note that these partners may act as data controllers, en in this case also have their own privacy policies.
• Third parties who want to know more about your interests so they can build a similar audience en target potential customers similar to your profile. In de context of this particular processing, we are not de data controller for searching potential customers en you will not be used as a potential customer. Your data will only be used to build profiles similar to yours.
• Third parties in the event of a change of control or of status or company name, for legal reasons, or with your prior consent.
  You may also choose to share your personal information with our partners, advertisers en subsidiaries by linking to en from their websites. Please note that these websites have their own privacy policies.

We may also offer you de opportunity to use your data linked to social media. Please note that in this case you will share your profile information with us. De shared personal information depends on de configuration of the social network. Please note that these social networks have their own privacy policies.

HOW does en assure Vespucci de confidentiality of your data?

We take all necessary precautions to ensure de confidentiality en security of your data en preventing de distortion, damage en/or destruction thereof or that unauthorized third parties can access it.

We ask our partners en de companies belonging to de group to ensure a level of protection for your personal data comparable to ours. De existing security measures are evaluated en adapted based on new threats en challenges, as well as new legal requirements in de countries where we operate.

HOW does Vespucci handle customer preferences en individual rights?

Pursuant to applicable legislation en requirements, Vespucci Nederland B.V. en its companies belonging to de group have implemented measures to ensure de rights of individuals with respect to personal data we (or our third parties) hold about them. This includes, for example, the right to know what data we hold about you or to obtain a copy of it, as well as limited rights to amend your data, to request deletion of or to object to processing of your data. We advise anyone who has supplied data to us to keep it up to date (for example, if you change email address, address or phone number) so that we can make sure we have your correct information on our files. We also advise customers to update their preferences with us, for example, regarding products en contact frequency, so that we can tailor our services to your expectations en needs. Finally, we offer individuals the right to withdraw their consent to our programs en offers at any time. To do so, or to exercise any of de other rights, please use our contact options in the "Contact Us" section below. In the event you wish to access your data, we ask for authentication to ensure that we do not provide personal data to anyone who does not have permission to do so.

WHICH additional protection measures are offered to residents of certain regions?

Vespucci has adopted de data protection en security practices of this privacy policy for all affected individuals. In addition, we take into account de data protection en security measures required at the local en regional level. This includes, for example, de requirements for residents of de European Union/de European Economic Area under de General EU Data Protection Regulation (AVG) 2016/679.

De AVG provides you de with the following specific rights:

• Right to information: you have the right to obtain clear, transparent en understandable information about how we use your personal data en what your rights are. You will find all of this information in this policy;
• Right of access: you have the right to access de personal data that Vespucci holds about you;
• Right to rectification: you have the right to rectify your personal data in case it is incorrect or outdated en/or to complete it if incomplete;
• Right to erasure/to be forgotten: you have the right to have your data erased or deleted. However, this right may be limited due to legal reasons or our legitimate interests in keeping your personal data;
• Right to object: you can ask to stop receiving our communications about our offers, news en events at any time. You can specifically de hypertext link here that appears in any email or communication you receive from us. You may request non-personal communications about our products en services;
• Right to withdraw consent to data processing based on consent at any time: you may withdraw your consent to our processing of your data if such processing is based on consent;
• Right to data portability: you have the right to move, copy or transfer data from our database to another. This right applies only to de data you have provided en as long as de processing is based on a contract or your consent en is carried out on the basis of an automatic process;

You, or one of your legally assigned representatives, also have the right to establish specific or general guidelines for the retention, deletion or communication of your data after death en for de application of de law for a digital republic.

Contact

You may contact us at de below if you wish to exercise any of these rights or if you have any questions or complaints about de processing of your personal data.Vespucci Nederland B.V.

By e-mail: info@vespuccinederland.nl
By online form: www.vespuccinederland.nl/contact
By phone: +31 (0)85 000 41 20
By mail: Vespucci Nederland B.V.
Prinsenweide 2F
7317 BB Apeldoorn
Netherlands

If you want your request to be processed as quickly as possible, we recommend using the e-mail address.

NOTIFICATION ABOUT COOKIE MANAGEMENT

This notice about cookies applies when visiting de website available at Vespuccinederland.com en Vespuccinederland.nl (hereinafter "Website(s)"), owned by Vespucci Netherlands (hereinafter "Vespucci").

The purpose of this cookie policy is to inform you about de source en the use of browsing information collected during your visit to de Website en de tools provided to you to inform your choices about cookies.

WHAT IS A COOKIE?

Depending on your choices, when you visit de Website, a text file may be placed on your device (computer, smartphone, tablet). This will be done by your Internet browser.

This text file is a cookie. During de validity or registration period, it allows de sender de to identify your device on future visits.

Some cookies are essential for the use of de Website, other cookies optimize en personalize de displayed content.

WHO SENDS DE COOKIES FROM OUR WEBSITE?

Cookies that may be stored on your device when you visit de Website come from Vespucci en and/or third parties. Only de issuer of de cookie is likely to read or modify de information contained in these cookies.
Cookies sent by Vespucci are mainly related to the use of de Website.
De other cookies are from third parties, sent by our partners or advertising agencies, through advertising displayed on our Website.
Vespucci makes every effort to ensure that third-party cookies are issued en used in compliance with de applicable regulations.

WHAT IS THE PURPOSE OF DE COOKIES USED THROUGH DE WEBSITE?

Various cookies, depending on your choices, may be installed on your device for purposes explained below. de We will inform you about de purposes of de third-party cookies that we are aware of, as well as de ways in which you can exercise choices about these cookies. We do this for transparency en as thoroughly as possible. All cookies may potentially be tailored to your customer data to make your experience as personalized as possible, limit commercial interaction, ensure the proper functioning of your loyalty benefits, improve our services en your satisfaction.

Essential Cookies for Website Use
"Essential cookies" are necessary for browsing de Website en provide you de ability to use de main functionalities of de Website.

For example, these cookies are mainly for:

• saving your choices or your desire not to choose tracker cookies;
• service verification;
• saving de contents of a shopping cart;
• customizing de interface.

Removing them may make it difficult to view de Website or may make it impossible to place an order. These cookies may be installed on your device by Vespucci or its service providers.

These cookies enable or facilitate digital communication en/or may be strictly necessary to provide an online communication service at your express request. Therefore, they do not require your prior consent. Storing or reading such cookies is necessary for the provision of services en is based on Vespucci's legitimate interest in carrying out such processing for the proper use of de Website.

Personalization Cookies
Personalization cookies allow us de to personalize en your user experience, for example by making your searches easier en optimizing your shopping experience. They also allow us de to adapt de appearance of de Website to your device's screen on your visits.

These cookies are set by Vespucci en/or our service providers. De issuance en the use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties. These cookies are stored or read depending on your prior consent. If you reject these cookies, you will not be able to use de functionalities as described in this section.

Analytical cookies
Analytical cookies make it possible to gauge the audience for various content on de Website, to compile visitor statistics en -volumes en thus de evaluate ergonomics of our service en improve. These cookies include de cookies used to create similar profiles extracted from your information.

These cookies are set by Vespucci en and/or our service providers. De issuance en the use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties.

De information communicated with technical service providers is transmitted in de form of aggregated statistics en traffic volume, excluding any personal information. These statistics are matched with de traffic statistics from other websites, as well as your customer data.
These cookies are stored or read depending on your prior consent. Refusing de implementation or deletion of such cookies will not affect your use of de Website, but may result in de services we offer not having de quality that we would so like to provide to our visitors.

Cookies sharing (social links)
Our Website may provide computer applications of third parties that allow you de to share Website content with others, or to share your visit to or opinion about de Website with these other persons. This especially applies to de "Share" en "Like" buttons from social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network that provides such application buttons will likely identify you through this button if you use it, en even if you have not used this button but are logged into the social network at the time you use de Website (open session while browsing). Using de share buttons you can link de accessed content to your user account.

We have no control over the process that social networks use to collect information about your browsing activities on de Website en with respect to de personal data they hold about you. We ask that you consult the privacy protection policies of these social networks.

Advertising Cookies
Advertising cookies are not essential to browsing, but allow you to see more relevant advertising tailored to your interests on de Website, in addition to other websites you may visit. As a result, advertising cookies make it possible to, for example, display advertising, limit de display (not show the same advertising to a user over and over again), deter click fraud, bill de display service, measure which advertising is found more interesting to better understand the audience, etc.

Personalization of de advertising content may also be achieved through use of technology from our partners, to link de browsing information from your device on de Website to de data you provided to us upon registration. The storage or reading of such cookies is subject to your prior consent. Refusing these advertising cookies will not impact your use of de Website en will also not prevent advertising from being displayed on de Website. However, we cannot offer you advertising that takes into account your interests.

How long are de cookies stored?
Cookies stored on your device have a maximum lifetime of thirteen (13) months. At the end of this period, de personal data collected with these cookies will be deleted.

MANAGE COOKIES STORED ON YOUR DEVICE

Cookies stored on your device are the result of de settings you chose during your visit, which can be changed at any time, based on de terms of this cookie policy.

You can deal with de implementation of cookies in several ways, as described below. If your device is used by more than one person en more than one browser is used, we cannot guarantee that de services en ads sent to your device are appropriate for your personal use, rather than that of another user of your device.

If you choose to share your device en browser cookie settings with others, you bear personal de responsibility for doing so.

You can express your choices using:

De cookie manager
You can decide whether to store cookies on your device using de cookie setting tool by clicking here in de cookie banner or in de footer of de Website. Cookies are managed for cookie purposes.

Your browser settings
You can also configure your browser to accept en or reject cookies on your device.
Each browser has different settings. These are usually described in your browser's help menu. Therefore, we recommend that you read this menu. In it you can see how to change your cookie preferences.

For Internet Explorer: https://support.microsoft.com/en -gb/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari: https://support.apple.com/en -euro/guide/safari/sfri11471/mac

For Chrome: https://support.google.com/chrome/answer/95647?hl=en &hlrm= en

For Firefox: https://support.mozilla.org/en -US/kb/cookies-information-websites-store-on-your-computer

Please note that any choices in your browser settings for de accepting or rejecting cookies will most likely change your experience when browsing the Internet en your access to de Website, as well as certain services that require the use of the same cookies.